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Application

Tether

Problem Statement

Tether did not have an easy way for managers to add, setup and monitor their properties. They needed a clear dashboard to setup and view property measures information.

Who

Residential property owners

Residential property managers or companies

Housing organisations

What

They need the ability to add a property to their dashboards and to then view the data. This data is then shared with the house occupier if needed.

Why

Adding a properties will allow managers to view data on them. Being able to view key statistics on each property will help know what needs to be done to each.

Approach

Using the double diamond approach we first went into a discovery stage to understand the users and thier pain points, we then start to define a tested solution to develop and deliver.

Discover

Research

We started by looking at competitors in the same space with similar products to learn from.

Competitor research
User flows and use cases

We spoke in detail with the Tether team to understand who needed to use the product and what features mattered to who. High level and detailed user flows were used to plan out the experience with feedback from the product team. Information hierarchy was organised based on user goals.

Use cases
User flows

Define

Wire frames

We created fidelity wire frames to plan the design and built this into working prototypes to walk through with the team. Low fidelity wire frames brought the user flows to life and were then used to create a prototype for testing.

Low fidelity prototype screens
User testing

We took 3 of the target users through the prototype to further validate the designs. You can see below we map out the feedback and then create themes based on that to inform the design amends. Each session is recorded and shared with the team.

user testing board

Develop

High fidelity wireframes and prototype

Once we had feedback from our target users we amended the designs and created the the high fidelity look and feel. This was supported by brand guidelines from Tether but involved lots of new design assets to be created for the dashboards. We did further user testing to finalise our designs for development.

Tether UI components

Deliver

Development and handover

We had successfully put the idea through each stage of our design process so that is was tested, proven and ready for development. We then created hand over files for Tethers developers with working prototypes and user flows to show how the experience pins together.

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